Age Restriction & Eligibility
jilebat operates as an 18+ platform without exception. All players must be at least 18 years of age at the time of registration and must remain 18 or older to continue using the Platform. This requirement applies to all players in Bangladesh regardless of the specific game type — casino games, live dealer tables, sports betting on cricket, football, kabaddi, or any other activity offered on jilebat.net.
When you register an account, you declare that you are 18 years of age or older and that all information provided — including your full legal name, date of birth, and National ID (NID) or passport number — is accurate and truthful. Providing false information about your age in order to gain access to the Platform is a serious breach of our Terms & Conditions and will result in immediate account suspension and forfeiture of any balances held.
jilebat reserves the right to request identity verification documents at any time, including at the point of registration, before processing a withdrawal, or when our systems flag a concern about a player's eligibility. KYC verification includes documentary confirmation of date of birth. Players who cannot provide valid age-confirming documentation will have their accounts restricted until verification is completed.
Our Commitment to Player Welfare
At jilebat, responsible gaming is not a checkbox — it is woven into the design of every feature we build and every policy we enforce. We believe that gambling, when approached responsibly, is a legitimate form of entertainment that millions of adults in Bangladesh enjoy safely. Our goal is to keep it that way for every player who chooses jilebat as their platform.
Our responsible gaming commitment rests on four core principles. First, transparency: we clearly communicate the odds, house edge, and rules of every game so players can make informed decisions about where and how they spend their money. Second, control: we give players a suite of tools — deposit limits, time-out periods, and self-exclusion — that put them in command of their own gambling behaviour. Third, early intervention: our systems monitor gameplay patterns for signs of distress and proactively reach out to players whose behaviour suggests a potential problem, even before the player asks for help. Fourth, accessible support: our English-speaking support team is available 24 hours a day, 7 days a week, at no cost, to assist any player who needs guidance about responsible gaming options.
jilebat also maintains a zero-tolerance policy toward practices that could encourage irresponsible gambling. We do not offer unlimited free credits designed to obscure the real cost of gambling. We do not send targeted marketing to players who have voluntarily activated a self-exclusion or cooling-off period. We do not offer bonus terms structured in ways that trap players into wagering beyond their means.
Deposit Limits & Spending Controls
One of the most effective responsible gaming tools available on jilebat is the ability to set personal deposit limits. Deposit limits allow you to cap the total amount of BDT you can deposit into your jilebat account over a defined rolling time window. Once your limit is reached, no further deposits are accepted until the time window resets — regardless of your account balance or payment method.
| Limit Type | Window | How to Set | Takes Effect |
|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Account Settings → Responsible Gaming | Immediately |
| Weekly Deposit Limit | Rolling 7 days | Account Settings → Responsible Gaming | Immediately |
| Monthly Deposit Limit | Rolling 30 days | Account Settings → Responsible Gaming | Immediately |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately |
| Wager Limit | Per session / Daily | Account Settings → Responsible Gaming | Immediately |
Important Rules About Limit Changes
Reducing a deposit limit takes effect immediately. This is by design — if you decide to reduce your spending cap, that decision should be respected right away without any delay that could lead to regret spending.
Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This buffer gives you time to reconsider whether the increase is genuinely in your best interest. During the 7-day window, your original (lower) limit remains active. If you change your mind and wish to reverse the increase request before the 7 days elapse, you may cancel it via Account Settings at no penalty.
Deposit limits can be set in BDT to match your personal budget. jilebat recommends setting deposit limits as a standard practice for all players — not only those who feel they have a problem. Treating your jilebat deposit limit as a personal entertainment budget is a healthy habit for any player in Bangladesh.
Time-Out & Session Controls
jilebat provides several tools to help you manage the amount of time you spend on the Platform, independently of how much money you deposit or wager. Time management tools are available to all registered players at no cost and can be activated instantly via your account settings.
Session Time Reminders
You can configure jilebat to display an on-screen notification after a set session duration — for example, after 30 minutes, 1 hour, or 2 hours of continuous play. The reminder is a gentle prompt that allows you to pause, assess how you are feeling, and decide whether to continue playing or take a break. The Platform does not automatically end your session when the reminder fires; the decision to continue or stop is always yours.
Reality Checks
At regular intervals configured by you, a reality check pop-up will appear on screen summarising your net session result (total wagered minus total won), the time you have spent playing in the current session, and the current Bangladesh Standard Time (UTC+6). This gives you a clear, factual snapshot of your session at regular intervals so that the excitement of gameplay does not cause you to lose track of time or money spent.
Short-Term Time-Out (Cooling-Off)
If you feel you need a short break from gambling, you can activate a time-out period ranging from 24 hours to 6 weeks. During an active time-out, you cannot log in, deposit, or place bets on jilebat.net. Your account and any withdrawable balance remain intact. Time-out periods cannot be cancelled early once activated — this is deliberate, to ensure the break provides genuine distance from gambling. After the time-out expires, your account automatically re-opens and no further action is needed from you.
Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available on jilebat. It allows you to permanently or semi-permanently block your own access to the Platform when you feel that gambling has become — or is at risk of becoming — a problem in your life. Unlike a short time-out, self-exclusion is a serious commitment and is subject to stricter conditions.
How to Self-Exclude
Log in to your jilebat account
Access your account on jilebat.net using your registered username and password. Navigate to Account Settings from the top-right profile menu.
Open the Responsible Gaming section
Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools including deposit limits, time-out, and self-exclusion options.
Choose your self-exclusion period
Select a self-exclusion duration: 6 months, 1 year, 3 years, or permanent (indefinite). Permanent self-exclusion can only be lifted after a minimum of 5 years and following a formal review process.
Confirm your decision
Review the terms of self-exclusion — including the fact that it takes effect immediately and cannot be reversed during the chosen period — then confirm your decision. A confirmation email will be sent to your registered address.
Exclusion activates immediately
Your account is locked immediately upon confirmation. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3–5 business days. You will receive no further marketing communications for the duration of the exclusion.
If you are unable to access your account to activate self-exclusion, or if you prefer to request it directly, you may contact our support team at [email protected] at any time. Self-exclusion requests submitted by email are processed within 2 hours and confirmed by return email. You do not need to provide a reason for self-excluding — the request will be honoured unconditionally.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Recognising the warning signs early is the most important step toward getting help before gambling causes serious harm to your finances, relationships, or mental health. The following signs may indicate that gambling is becoming a problem.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Gambling with Essential Money
Using money set aside for rent, food, utility bills, or family expenses to fund gambling activity.
Inability to Stop
Feeling unable to stop gambling even when you want to, or returning to gamble again very soon after finishing a session.
Hiding Gambling Activity
Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or using credit cards to fund gambling because personal funds have been depleted.
Emotional Distress
Experiencing anxiety, depression, irritability, or mood swings that are directly linked to gambling wins, losses, or the urge to play.
Neglecting Responsibilities
Missing work, study commitments, or family obligations because of time spent gambling or recovering from gambling sessions.
Gambling as an Escape
Using gambling as a primary way to cope with stress, loneliness, boredom, grief, or other difficult emotions rather than as entertainment.
If you recognise one or more of the above patterns in your own behaviour, please do not wait. Contact jilebat's support team, activate a self-exclusion, or reach out to a professional counselling organisation. Problem gambling is a recognised condition that responds well to early intervention — the sooner you seek help, the better the outcome.
Support Resources & Help
jilebat's own support team is your first point of contact for activating responsible gaming tools, asking questions about your account, or simply talking to someone if you feel concerned about your gambling. We treat every such contact with complete confidentiality and without judgement.
Contact jilebat Support
- Email our team at [email protected] — subject line "Responsible Gaming Help" for fastest routing.
- Live chat is available directly within the Platform — click the chat icon when logged in.
- Support is available 24 hours a day, 7 days a week, in English — including during Eid, Durga Puja, and all national holidays.
- All responsible gaming queries are handled by a dedicated welfare-trained team, separate from general customer support.
- You may request self-exclusion, deposit limit changes, or account cooling-off directly via email at any time — no login required.
Professional Help Organisations
If you feel you need support beyond what jilebat can provide, we strongly encourage you to reach out to a qualified counselling or mental health professional. While jilebat does not formally endorse specific third-party organisations, we encourage players in Bangladesh experiencing gambling-related harm to seek professional guidance from a licensed mental health counsellor or a recognised addiction support service in their city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Your GP or a local hospital's mental health department can also provide a referral.
Underage Protection
Protecting minors from exposure to online gambling is one of jilebat's most serious obligations. We take a multi-layered approach to ensuring that persons under 18 cannot register, access, or participate in gambling on jilebat.net.
Technical Safeguards
Registration on jilebat requires entry of a date of birth and, in many cases, submission of a government-issued ID for KYC verification. Our system cross-references date of birth entries and flags any account where the declared age is under 18 for immediate suspension. Accounts that fail KYC age verification are locked before any gambling activity is permitted.
Parental Controls
If you are a parent or guardian in Bangladesh and are concerned that a child in your household may be accessing online gambling sites, we strongly recommend installing parental control software on shared devices. Many internet service providers and device manufacturers offer filtering tools that can block access to gambling domains. Additionally, password-protecting your own devices and ensuring that children do not have access to your payment method credentials (bKash PIN, Nagad PIN, bank passwords) are important practical steps.
Reporting Underage Access
If you believe a minor has gained access to a jilebat account — whether their own fraudulent registration or through access to an adult's account — please report it immediately to [email protected] with the subject line "Underage Access Report". We will investigate promptly, close the account if the report is substantiated, and return any deposited funds to the payment source. Any adult who knowingly permits a minor to use their jilebat account will have their own account permanently closed.