jilebat Privacy Policy
At jilebat, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, how we use it, who we share it with, and the rights you hold over your own data as a player based in Bangladesh.
Information We Collect
jilebat collects personal data from you in order to provide, maintain, and improve our online casino and sports betting services. We collect only the data that is genuinely necessary for the purposes described in this policy. The categories of personal data we collect are set out below.
Registration Data
When you create a jilebat account, we collect the following mandatory information: your full legal name, date of birth, email address, mobile phone number, and the username and password you choose. This data is required to establish your identity, verify your eligibility to use the Platform, and link your account to a verified payment method. Providing inaccurate registration data is a breach of our Terms & Conditions and may lead to account suspension.
Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and prevent fraud, underage gambling, and money laundering, we collect documentary evidence of your identity when you request a withdrawal or when our risk systems flag a need for verification. KYC data may include:
- A government-issued photo ID — National ID card (NID), passport, or driving licence.
- A recent proof of address — utility bill, bank statement, or official government letter dated within the last three months.
- A selfie photograph holding your ID document, taken at the time of submission.
- Proof of ownership of your payment method (e.g., a screenshot of your registered bKash or Nagad account showing your name and mobile number).
KYC documents are processed and stored in accordance with the Data Retention section of this policy. They are never shared with advertising partners or used for any purpose other than identity verification and fraud prevention.
Financial & Transaction Data
When you make a deposit or withdrawal, we record the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the date and time of the transaction, and the status of the transaction. We do not store full card numbers or mobile banking PINs — these are handled directly by our PCI-DSS compliant payment processing partners.
Gameplay & Betting Data
We collect a complete record of your activity on the Platform, including the games you play, bets you place, odds accepted, stakes wagered, and outcomes received. This data is necessary to resolve disputes, detect fraudulent patterns, calculate responsible gaming exposure, and fulfil any regulatory reporting obligations.
Technical & Device Data
When you access jilebat.net, our servers automatically record certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and timestamps of your session activity. This data is used for security monitoring, fraud detection, and to optimise the Platform's performance across different devices used by our players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Communications Data
If you contact our support team by email or live chat, we retain a record of the conversation content, your contact details, and the resolution of your query. This is used for quality assurance, training, and to provide consistent service across interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, DOB, mobile number | Account creation, eligibility verification |
| KYC Data | NID scan, selfie, proof of address | Identity verification, fraud prevention |
| Financial Data | Transaction amounts, payment method | Payment processing, AML compliance |
| Gameplay Data | Bets placed, game history, outcomes | Dispute resolution, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection, optimisation |
| Communications Data | Support emails, chat transcripts | Quality assurance, dispute handling |
How We Use Your Data
jilebat processes your personal data for clearly defined, lawful purposes. We do not sell your personal data to third parties. We do not use your data for purposes incompatible with those stated in this policy without first obtaining your explicit consent.
Service Delivery
The primary purpose for which we use your data is to deliver the jilebat service to you — creating and maintaining your account, processing your deposits and withdrawals in BDT, displaying your game history, managing your bonus balances, and enabling you to contact our support team. Without this processing, we cannot provide you with a functioning Platform experience.
Security & Fraud Prevention
We use technical data, transaction data, and gameplay data to monitor the Platform for fraudulent activity, multi-account registrations, money laundering patterns, and unauthorised access attempts. Where suspicious activity is detected, we may suspend an account pending investigation and, where required by law, share information with relevant authorities in Bangladesh.
Legal & Regulatory Compliance
We are required to retain certain categories of data to comply with applicable anti-money-laundering (AML) regulations, age verification obligations, and financial record-keeping requirements. This processing is a legal necessity and cannot be opted out of by individual users.
Responsible Gaming
We analyse gameplay patterns and account activity to identify players who may be exhibiting signs of harmful gambling behaviour. Where such patterns are detected, jilebat may proactively apply responsible gaming interventions, such as deposit limits or cooling-off periods, even without a specific request from the player. This processing is carried out in the legitimate interest of player welfare.
Marketing Communications
With your explicit consent, we may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions (such as Eid specials, BPL cricket promotions, and Pohela Boishakh offers), and other relevant Platform news. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of prior processing.
Platform Improvement
Aggregated, anonymised data may be used internally to analyse user behaviour trends, improve Platform performance, and develop new game offerings and features. This processing uses data in a form that does not identify any individual player.
Cookies & Tracking Technologies
jilebat.net uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session, and to understand how users navigate the site. This section explains what cookies we use and why.
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as your logged-in status, language preferences, or items in a virtual basket. Cookies do not contain executable code and cannot directly access other information stored on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, process transactions securely, prevent cross-site request forgery (CSRF). These cannot be disabled without breaking core Platform functionality. | Session / up to 24 hours |
| Functional | Remember your language preference, preferred game view, and responsible gaming settings such as session time reminders. | Up to 12 months |
| Analytics | Aggregate, anonymised tracking of page visits, user flows, and feature usage to help jilebat improve Platform design and performance. No individual player is identified. | Up to 24 months |
| Security | Detect suspicious login patterns, bot activity, and multi-account registration attempts. Help identify device fingerprints associated with known fraudulent activity. | Up to 6 months |
Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in to your jilebat account and using the Platform's core features. Disabling functional cookies may result in loss of your saved preferences. Analytics and security cookies can be disabled without affecting your ability to play, though this may limit our ability to detect and prevent fraud on your account.
Data Sharing & Third Parties
jilebat shares your personal data with a limited set of third-party service providers who are essential to the operation of the Platform. All third-party data processors are bound by contractual data processing agreements that restrict their use of your data to the specific purpose for which it was shared. jilebat does not permit third parties to use your data for their own independent commercial purposes.
Payment Processors
To process your deposits and withdrawals in BDT, we share your name, mobile number, and transaction details with payment processing partners including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners are subject to their own regulatory obligations under Bangladeshi financial law and maintain their own security certifications.
Game Technology Providers
Games on the jilebat Platform are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To facilitate gameplay, a session token and anonymised player identifier are shared with the relevant game provider when you launch a game. Full personal details such as your name, email, or NID number are not passed to game providers.
KYC & Identity Verification Partners
Where we use automated identity verification technology to process KYC documents, your ID images and selfie may be processed by a specialist third-party KYC provider. Such providers operate under strict data processing agreements and may not retain your data beyond the period required for verification completion.
Legal & Regulatory Authorities
jilebat may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in Bangladesh where required to do so by law, court order, or as part of an active investigation into fraud, money laundering, or other financial crime. jilebat will notify affected players of such disclosures where it is legally permissible to do so.
Business Transfers
In the event that jilebat undergoes a business restructuring, merger, or acquisition, player data may form part of the transferred assets. In such circumstances, jilebat will notify all affected players by email at least 30 days prior to any transfer and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.
Data Retention & Storage
jilebat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. The following table summarises our standard data retention periods by category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Legal obligation, dispute resolution |
| KYC Documents | 5 years from date of verification | AML regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay & Betting History | 5 years from date of activity | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from last contact | Quality assurance, dispute evidence |
| Technical & Device Logs | 12 months on a rolling basis | Security monitoring, fraud detection |
| Marketing Consent Records | Duration of consent + 3 years | Proof of consent for compliance purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes individual identification impossible. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes.
Data Storage Location
jilebat stores player data on secure servers. All data at rest is encrypted using AES-256 encryption, and all data in transit between your device and our servers is protected by TLS 1.3 encryption. Access to personal data is restricted to jilebat staff who require it to perform their job functions, and all staff with data access undergo regular data protection training.
Your Data Rights
As a registered player on jilebat, you have a number of rights over your personal data. jilebat is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 30 days.
Right of Access
You have the right to request a copy of all personal data jilebat holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor details such as contact number updates can be made directly in your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that certain data must be retained for legal compliance and cannot be deleted on request.
Right to Restrict Processing
You may ask jilebat to pause processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a portable, machine-readable format (such as JSON or CSV).
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
Security Measures
jilebat implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key technical and organisational security measures include:
- SSL/TLS Encryption: All data transmitted between your browser or mobile device and jilebat.net is encrypted using TLS 1.3, the current industry standard for web security. The padlock icon in your browser's address bar confirms the connection is secure.
- Data Encryption at Rest: Sensitive data stored in our databases — including KYC documents, payment details, and account credentials — is encrypted using AES-256 encryption at the storage layer.
- Access Controls: Access to personal data within jilebat's systems is restricted on a strict need-to-know basis. Role-based access controls ensure that only authorised staff can view sensitive player data, and all access events are logged.
- Two-Factor Authentication (2FA): jilebat strongly recommends enabling OTP-based 2FA on your account for an additional layer of login security. Staff accounts with access to player data are required to use 2FA without exception.
- Fraud Detection Systems: Automated systems continuously monitor the Platform for unusual transaction patterns, login anomalies, and signs of account compromise. Suspicious events trigger immediate alerts and, where necessary, temporary account locks pending human review.
- Regular Security Audits: jilebat's infrastructure undergoes periodic security reviews to identify and remediate vulnerabilities before they can be exploited.
- Staff Training: All jilebat employees who handle personal data receive regular training on data protection best practices, phishing awareness, and the requirements of this Privacy Policy.
Despite the robust measures described above, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and interests, jilebat will notify affected players without undue delay by email and will take all reasonable steps to contain the breach and prevent recurrence.
Policy Updates & Contact
jilebat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify all registered players by email at least 14 days before the updated policy takes effect. We will also display a prominent notice on the Platform during this period. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Minor or clarificatory amendments — such as correcting a typographical error or adding additional explanation to an existing practice without changing the substance of that practice — may be made without advance notice. In all cases, the current version of this policy published at jilebat.net/privacy-policy is the authoritative version.
Continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should discontinue use of the Platform and request account closure before the effective date.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilebat handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
- Email: [email protected]
- Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)
- Subject Line: Please include "Privacy Policy" or "Data Rights Request" to ensure prompt routing to the correct team.
Our Data Protection Commitments
Six core principles that guide how jilebat handles every piece of data you entrust to us.
End-to-End Encryption
Every byte of data exchanged between your device and jilebat.net travels over TLS 1.3 encrypted connections. Sensitive records stored on our servers are protected with AES-256 encryption at rest.
Minimal Data Collection
jilebat collects only the data genuinely required to deliver our services, verify your identity, and meet our legal obligations. We do not harvest data speculatively or share it with advertising networks.
No Data Selling
Your personal data is never sold, rented, or traded to third-party marketers or data brokers. All data sharing is limited to operational partners directly involved in delivering your jilebat experience.
Player-Controlled Rights
You can access, correct, export, or request deletion of your personal data at any time by contacting our support team. We respond to all data rights requests within 30 days without penalty.
Fraud & Breach Protection
Automated fraud detection systems monitor the Platform around the clock. In the unlikely event of a data breach, affected players are notified promptly so they can take immediate protective action.
Transparent Policy Updates
Any material change to this Privacy Policy is communicated by email at least 14 days before it takes effect. You are always informed before new data practices apply to your account.
Ready to Explore jilebat?
Now that you understand how jilebat protects your data, you can play with confidence. Browse our casino, follow live cricket odds, or spin the reels — all within a safe, SSL-secured environment built for players in Bangladesh. 18+ only.